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About Rackspace

Rackspace (NYSE: RAX) provides IT infrastructure to businesses that need performance and reliability. Its customers benefit from partnering with real technology specialists committed to delivering Fanatical Support.

Rackspace Commitment

Rackspace (NYSE: RAX) launched OpenStack in 2010 with NASA and remains the most active proponent of the world’s first planet-scale cloud operating system.

Rackspace OpenStack Private Cloud

Rackspace delivers OpenStack private clouds as-a-service, architected like a public cloud and designed for scale and service availability to any data center in the world. It includes a 99.99% API Uptime SLA and saves customers $258,000 annually.

OpenStack Services Enabled

Service Release API Coverage
Block Storage API & Extensions Queens (Cinder v3.0)
Compute Service API & Extensions Queens (Nova v2.1)
Dashboard Queens (Horizon ) N/A
Identity service API & Extensions Queens (Keystone v3.0)
Image service API Queens (Glance v2.0)
Networking API & Extensions Queens (Neutron v2.0)
Object store API & Extensions Queens (Swift v1.0)
Orchestration API Queens (Heat v1.0)

Other Details

Hardware Specifications

Rackspace delivers OpenStack private clouds as-a-service with Rackspace-managed infrastructure to any data center in the world. In addition, Rackspace offers customers the option to deploy a Rackspace-managed OpenStack private cloud on customer-managed infrastructure. All Ubuntu compatible compute including Cisco, Dell, IBM, HPE and the Open Compute Project can be used with Rackspace OpenStack Private Cloud. The complete list of compatible compute is located at: www.ubuntu.com/certification/server.

Vendor Managed Upgrades


Pricing Models

Rackspace charges for 24x7x365 cloud operations (pricing based on # of servers) and includes a tiered volume discount based on the customer's monthly spend. An additional hardware fee is charged for clouds deployed on Rackspace-managed infrastructure.

Published SLAs

• An industry-first 99.99% OpenStack API uptime guarantee
• 15-minute live response time to emergency tickets
• 100% network uptime*
• 100% availability for critical infrastructure systems*
• 1-hour replacement of any failed hardware component**
• 10-hour replacement of any failed hardware component***

*Rackspace data centers and Rackspace-supported colocation facilities only
** Rackspace data centers only
*** For Rackspace-managed infrastructure in customer and third-party data centers

Supported Hypervisors


Supported Guests

Windows Linux Solaris

Regions where support is offered

South America
Central America
North America
Middle East
Asia Pacific


Rackspace Delivers OpenStack as a Service (00:16)


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